GE Refrigerator Water Dispenser not Working?

GSS25IRFR ge refrigerator

GE Refrigerator

Recently my water dispenser simply quit working on my General Electric side-by-side refrigerator. We’ve had the GE refrigerator for roughly 5 years and never had this issue.  The ice maker was still making ice so I knew it was still receiving water.  The  ice dispenser worked fine when tried to dispense water, I heard a click and the light came on so I assumed the electronics in the dispenser control panel were ok.

 

I spent several hours reading forums and testing various theories.  I eventually determined that the water line inside the door was frozen.  You see, the water line comes in from the wall to under the refrigerator and splits.  One line goes up to the ice maker.  The other coils around in a water line behind the vegetable tray to cool the water then out the back, under the refrigerator across the bottom of the front then up the inside left of the freezer door by the hinge.   Ultimately the insulation inside the door quits insulating the water line and it freezes near dispenser control panel.

So there you have it, your problem is likely a frozen water line.  Now how do you fix it?  Many users in the forums suggested replacing the door for $500 or adding their own insulation to the door.  Other users suggest temporary fixes such as threading a weed-eater trimmer line through the water line.  When the line freezes simple pull the trimmer line and clean it out.

Ultimately, I found a simple and inexpensive permanent solution.   GE apparently released a $30 part below, item WR49X10173, a water dispenser tube heater which easily connects to the dispenser control panel to heat the water line just enough to keep it from freezing. You can purchase it from Amazon below for $40.

You may want to purchase something like the IceSurrender water line tool that will help you unfreeze the water line but shooting hot water up the line.

If this doesn’t work for you then you might consider replacing the water filter or water valve as both of those can slow or stop flow from the water dispenser.

Update: A couple years later and water line problem is still solved. The water heater in the line seemed to fix the issue and we never saw it again. Granted, we had other issues with our GE refrigerator but the water line was never frozen again.

Let us know below if this worked for you (or not) so we can all help each other fix these annoying refrigerator issues!

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Customer
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Customer

The dryer fix is temporary – kinda like having to blow dry your car’s radiator every few mornings to get the coolant flowing. You are using a bandaid, not solving the problem. Get the water line heater. It should be a permanent fix. I will be ordering one, very soon.

Steve
Guest
Steve

I’ve been fighting this problem on and off for as long as I’ve owned my side by side (6 years). It seems to get worse when the filter is old. I the past all I would do is leave the freezer door open for 30 minutes or so and it would warm up enough to unfreeze the line. The hair dryer tip is a good one to speed things up. I think keeping a new filter on hand should help too since it happens more when the filter is old. I’m also ordering the water line heater from Amazon to… Read more »

Bob Cedro
Guest
Bob Cedro

water line was frozen did the hair dryer trick and it worked. did it a couple of times and when I came back to it 2 hours later water was flowing. thanks for all the tips.

Robert
Guest
Robert

Frozen line resolved with hairdryer heating freezer door where line exists to dispenser. Also, do not overload top shelf of freezer under ice maker. Took two hours to identify cause 2 minutes to fix! Thanks for the tip.

Kraig
Guest
Kraig

Thank you! Hair dryer fix worked. Had to buy a new hose couple, which was $4.95, but all good.

lisa casperson
Guest
lisa casperson

How do I know how to install the heater???? I don’t want to buy it and then what…

Penney Stevens
Guest
Penney Stevens

My husband and I just had this problem in our GE profile side by side. The very top shelf in the freezer is a “quick freeze” shelf and should be left open at the top to allow air to flow in the freezer – we stuffed the freezer through the holidays and forgot about this. One my husband took the hairdryer and stuck it up the dispenser for about 3 or 4 minutes on high, then tried the water lever – and wha – lah! water. I hope this helps

Cecilia sparks
Guest
Cecilia sparks

Penny Stevens, “Stuck it up the dispenser” how? from outside the refrigerator door?

Daniel Jones
Guest
Daniel Jones

Yeah.

Anonymous
Guest
Anonymous

Thank you, thank you, thank you, ours has not worked for a year now and today I decided I was going to try to fix it, my husband has tried in the past with no success and he has too many other things he is working on, so I started researching and came across your suggestion first, i tried to use the hairdryer on the actual dispenser part and it didn’t work, so i opened the door and used the hairdryer on the inside of the door and it immediately worked!!! Thanks again for the advice!!

Marjo
Guest
Marjo

We used both the hairdryer and a piece of weed eater line. We alternated between wiggling the piece of line and blowing the dryer up the dispenser from the outside.It took a little longer than some other people said, but it did work. Just be patient and don’t use the high heat on the hair dryer.
We aren’t always successful with the do it your self fixes, but this time we were. Thanks for all the posts.

Barb
Guest
Barb

THANK YOU!!!!! Was not looking forward to paying GE for the repair. Tried the weed whacker line and the blow dryer on the opposite side of the door and IT WORKED!! Thank you for sharing the tip.

Anonymous
Guest
Anonymous

My water stopped working for a day….starting googling, fixed it! I just unplug fridge for about 20mins

Anonymous
Guest
Anonymous

Hairdryer. Totally worked for me to on our 2006 GE Monogram side by side! The GE technician charged $99 and told us we needed to replace the whole door! What a rip! thanks for the advice. Should have looked here first!

Mike
Guest

I tried the hair dryer solution and it worked fine. Saved me a bunch of money. Thanks for the tip,

Peter
Guest
Peter

Penny,
Thank You! I used the hair Dryer and a pipe cleaner and my family has water now! FYI the upper freezer was blocked causing the freezing problem. Also when using the hair dryer be careful not to melt the plastic.
Peter

Pat
Guest
Pat

I used a hair dryer to defrost my water line also. However, I used an old washing machine drain hose to channel the air into the water dispenser tube. I put one end of the hose over the tube, and used the hair dryer to blow air through the hose and into the water dispenser tube. I did this 3 time at 30 seconds each time and about 10 minutes apart, because I didn’t want the hair dryer to over heat and to test the water dispenser after each time. If it does not work immediately after this, wait another… Read more »

Anonymous
Guest
Anonymous

The hair dryer worked.

Anonymous
Guest
Anonymous

The blow dryer for 10 minutes on the inside of the refrigerator worked for me.

Dan Wolff
Guest

Yup – 5 minutes with the hairdryer and flowing again.

Tiffany W
Guest
Tiffany W

Thank you! Thank you! Thank you! So glad I googled and found these responses right away! I turned the fridge off for 20 minutes, ran the blow dryer on and off on the inside and outside of freezer door around the dispenser area, then finally pushed a thin plastic weed liner in the water dispenser outlet and finally the water came pouring out. Again thank you! Thank you! Thank you!

choloe enak
Guest
choloe enak

well our was not frozen – just kept pressing “water button” because my husband read somewhere that there might be Air in system, although we did also find too much ice – so took excess clumby ice out and Voila! water.

Jen
Guest
Jen

Thank you soooo much for this suggestion! Worked for us. We put the hairdryer on inside the door behind the dispenser and it worked! Ge wanted to charge $80 to come look at it on a week day between 1 and 4. Would have been waisted money and time away from work! Thank you!

Carlos
Guest
Carlos

Great. Took me a little longer, maybe 10 minutes, after second attempt of blow dryer on back of door, this time only behind water dispenser and working a weed eater line about 3 inches up the dispenser, I had given up, when I closed the freezer door, a spurt of water shot out a little chunk of ice! Now works fine. Thank you.

El chico
Guest
El chico

Tks a lot hair dryer & weed eater plastic line works great 10/15 min. No problem

Anonymous
Guest
Anonymous

The hairdryer worked for me as well. Thanks k you so much for sharing.

Dolly
Guest
Dolly

Thanks
The blow dryer worked

Terri Moses
Guest

Thank you for the hair dryer technique. My water is flowing now. My rake away us to not put the hair dryer in the hold and let it sit there. The wall shape changed. So hold it and direct the heat into the ice chute on the inside of freezer. I had it on low fir 5 minutes and on high for five minutes. Then waited 5 minutes and kept it donwhat it donand it did what it does. My top quick freeze shelf being so full could gave been part of the problem. Don’t overstuff that area. So happy… Read more »

Terri Moses
Guest

Sorry for not proofreading my reply and having so many errors. Just wanted to say THANK YOU FOR HAIR DRYER TIP!

Brooke F
Guest
Brooke F

Hair dryer worked for me plus clearing the top shelf – thank you Penney

David
Guest
David

I used a hair dryer from the front with no success. Then my wife held the hair dryer behind the water spout from inside of the door. Water started dripping after about 2 minutes. So she tried pushing the water button. Haha! Jokes on her. I melted the hose and it straightened out a bit from the heat. She got squirted. Had to heat it up from the front again and use a piece of wire and bend the water spout back down. Now it’s okay.

Teresa
Guest
Teresa

I’m in the same boat. Need to reshape the hose because the water is now coming straight out! I worked the front and back of the door with the hair dryer and it didn’t appear to work, until a couple hours later when I tried it again and the water was flowing.

Anonymous
Guest
Anonymous

Or just unplug overnight.

Anonymous
Guest
Anonymous

Hair dryer worked for me too! Thank you!

Minh Nguyen
Guest
Minh Nguyen

it works for me as well. After using hair dryer, then wait 5 minutes to let ice in dispenser melted out.
thanks for the tip.

Liz Hartwig
Guest
Liz Hartwig

Thanks so much! The hairdryer worked beautifully! Took about 8 minutes on inside of freezer door. Also removed frozen items from top shelf for better air circulation! What a relief not to have to call repairman.

Larry
Guest
Larry

Thank,thank,thank-you. Running water at last, 3 to 4 mins worked fine with hair dryer

Josh
Guest
Josh

Hair drier worked. It took about 5 minutes then waited about two more, waterline started to drip, from the melting and then it worked.

Charlie K
Guest

Wow, glad I checked this site. I took a hair dryer set at highest temp setting and warmed the left door from the inside for 6 minutes, I also warmed the the inside edge of the door from the bottom hinge to the ice shoot, then I took a wooden spoon from the inside, pushed it into the ice shoot to hold the rubber flap opened and used the hair dryer from the outside and shot hot air into the ice opening where the water tube is located…….not too long, don’t melt the plastic……… THE WATER IS FLOWING AGAIN……… Now… Read more »

Chris
Guest
Chris

Thank you for the help! We have water.

Deb
Guest
Deb

Most helpful. Took me about 30 minutes working on the outside of the door and the inside of freezer door. We have water. It’s been about a year!

Chanterelle
Guest
Chanterelle

Thank you, OP, and everyone else who took the time to write about their experience. I have a GE profile arctica side-by-side fridge, about nine years old. When the water stopped dispensing, I found this site and read all the posts. Then it dawned on me what my problem was. I never hooked up my ice maker. In fact, I took it right out of the freezer and I just use the room for storage. On the inside of the freezer door is the opening for the Ice cube chute. I had just put a large freezer ice pack into… Read more »

Debbie Frohna
Guest
Debbie Frohna

Water dispenser was not working but ice dispenser was. Used the hair dryer and my husband used paper clip unfolded as stated below. We unplugged fridge and worked on it on and off for about 20 minutes and yep…water is now flowing. We have had our fridge at least 10 years and this has never happened. We used hair dryer to front of door, side of door, inside of door but I think unplugging is also something to do to just let it warm up a bit. So interesting….

Michelle Prehoda
Guest
Michelle Prehoda

The hair dryer and weed eater line worked for me too! I used a funnel to direct the heat on the water dispenser (low heat, high speed) for about 2 minutes then used the hair dryer (high heat, high speed) on the inside of the door for 5 minutes. Then I used the weed eater line. It took a little force to push the line more than 3″ but instantly had water at that point. Thank you for the great advice!

Cecilia sparks
Guest
Cecilia sparks

I tried the blow dryer, just now, and all it did was melt the plastic tubing and bend the actual press bar… If anyone does this, do it with caution. It did not fix the problem.

Anonymous
Guest
Anonymous

My plastic tubbing melted also. Help my melted also so NOW what?? ?

Cecilia sparks
Guest
Cecilia sparks

whoops! yes it did work… it just took a few minutes for it to thaw more, I guess! Thanks Penney. Word to the wise, just be careful that you do not melt anything with the blow dryer!! 😉

Paul Wilson
Guest
Paul Wilson

My ice maker suddenly stopped working also. The line is not frozen. I undid the line coming into the refer and have water to the refrigerator.

Paul Wilson
Guest
Paul Wilson

Correction — not the ice maker. the water dispenser.

Anonymous
Guest
Anonymous

I put a hair dryer to the door still no at the top but have water at the bottom hose

Anonymous
Guest
Anonymous

I got a plummers quick repair. Get an 8 inch weed wacker line put it in hoie were the water comes out then take it outits done it should work

Anonymous
Guest
Anonymous

Yup, weed eater string and blow dryer on inner side of door worked for me! Thanks 🙂

Anonymous
Guest
Anonymous

Same for me. Listen for the click in back to determine if dispenser works, attempt to string trimmer more than 3 inches (if not, frozen) and blow drier right to back of dispensing arm for 5-10 minutes, and yahoo!

brian
Guest
brian

Thank you!! A few minutes with the hair dryer and gentle pushing with a pipe cleaner up the dispenser hole fixed it for me.

Alexandre Ber Durham Region
Guest

Thanks , I have recently been looking for information approximately this subject for a long time and
yours is the best I have discovered till now. But, what about the conclusion? Are you sure in regards to the supply?

Colleen
Guest
Colleen

If you call GE, at 1-800-386-1215 Opt. 6, you can get the part free of charge, or at least I did anyway. They asked for my model #, serial # and I explained that I continue to have issues with the water dispenser line freezing. The instructions included for item WR49X10173, the water dispenser tube heater are horrible, but there is an awesome step by step video on youtube by wernerpd that outlines how to install the heater. I simply typed in the search bar, how to install a dispenser water tube heater for a ge side by side refrigerator,… Read more »

Colleen
Guest
Colleen

Also, if a frozen line isn’t your issue, I’ve been told that you first check out the water filter, put in the filter bypass piece if necessary especially if you don’t have a new filter on hand, if it isn’t that it could be your water inlet valve found on the back of your frig., and last but not least your control board might be bad. Good luck…I changed my heater last night and am still waiting to see if the water dispenser line will thaw. I’ve been told it can take up to 24 hours to thaw. If not,… Read more »

Matt
Guest
Matt

My GE side by side was having the same issues with not dispensing water, but the ice maker was functioning properly. I used a combination of the blow dryer and weed Eater spool trick. I’m pleased to announce that it worked like a charm. Just use a blow dryer on high heat for about 4 minutes, applying heat to the inside of the freezer door, directly behind the dispenser. Run a 6-8 inch line of spool into the dispenser. After a few minutes, press the water lever and watch the flood gates open!!

Joe
Guest
Joe

From the Makers of Hothands I purchased a Box of Insole Foot Warmers at BJ,s ( Hothands.com 1 800432-8629.)
I attached two on the Insoles inside of the freezer door and covered it with a 10in x 16in piece of 1/2 inch Fan Foam insulation .
I checked in two hours and the water system was back to normal.
No damage to door.

David
Guest
David

I replaced the filter last night and the water dispenser worked. There was no water flow today from the water dispenser. I have warmed the outside and inside of the freezer door. I can not pass the suggested nylon line or even fin gauge wire more than 3-4 inches into the output nozzle. I have also removed the filter and placed the bypass plug into the filter housing. Any suggestions?

Stephen
Guest
Stephen

I had the exact same issue. What I realized was that I was pushing up against the blockage. I tried to heat the interior of the door with no success, so I did more research and found this video: https://www.youtube.com/watch?v=EwJ_EatXJ9g Following the directions to remove the kick plate and check the supply from the bottom was helpful. Since I was getting water at the kick plate, I knew the line was frozen. Applying heat from a hair dryer from both the bottom and top and trying to push the nylon line up eventually broke up the blockage and the water… Read more »

James
Guest
James

Using the hairdryer on the inside of the freezer door for a little more than 5 minutes and then poking the weed eater cord up the water dispenser tube on the front of the door loosened up the ice plug and now the water is flowing once again. Worked like a charm! Just be patient and warm the inside of the freezer door with the hairdryer slowly. It will take a little time, but it really does work. Thanks for providing the easy fix!

james russell
Guest

Contacted GE on water dispenser line heater, wr49x10173, and the service tech acted as he had never heard of that part and that there was never any program to replace it. Any suggestions where to go next? Thank you James

Anonymous
Guest
Anonymous

Amazon

Sue
Guest
Sue

I have a 22 cu ft GE side-by-side refrig that is a little over 5 years old, and just had the line freeze up in the freezer door too. Got it thawed by leaving the freezer door open and keeping a blow dryer on the lower inside part of the door (closest to the hinges) for about 30 min. Also will adjust freezer temp to be a bit warmer. I called GE at 800-386-1215 to get the part #WR49X10173 (water dispenser tube heater) and they “discounted” it to $15.00 plus $5.95 shipping. I will wait to install it, want to… Read more »

B
Guest
B

Hello,
Experienced the same issue, which was resolved be installing bypass tube assembly (WR17X11920). Issue was not water freezing in door.

joe
Guest

WORKED LIKE A CHARM. FOUR MIN WITH BLOW DRYER. TKS

Ray
Guest
Ray

GE Model GSH25 JSTA SS, A two door upright refrigerator. I just paid $69.50 for a service visit. He told me there was a heater part that would heat it up to keep from freezing. I covered the freezer opening with aluminum foil to keep the food cold. I stuck the blow dryer in the opening for ice from the inside side on low heat. I left the freezer door open for 5 minutes. I checked it and the water started running immediately. I filled two large cups of water to run it through without a hitch. Save your money… Read more »

Anonymous
Guest
Anonymous

An 8 inch piece of whipper snipper cable inserted up the water line/cord at the dispenser works fine. Leave about 3/4 of an inch hanging out and when the water stops, wiggle the cord back and forth, presto.

Shannon Farrington
Guest
Shannon Farrington

Hair dryer worked like a charm. Happy Easter.

chuck
Guest
chuck

Here is the solution, never never buy GE again

Anonymous
Guest
Anonymous

I also will never buy any more of ge junk I also tell every one looking for appliance not to buy ge they dont stand behind there product

K. Harper
Guest
K. Harper

I am on my second GE Profile Refrigerator in just seven years. My dishwasher almost caught fire and they gave me $400.00 to replace my three year old $1000.00 top of the line model. My first GE Profile flooded my new hardwood floors and then the whole ice/water dispenser unit had to be replaced. When that unit went bad as well they offered to fix it or give me around $700/800 to put toward another refrigerator. I figured I had a real lemon model on my hands so I bought another one (because the money had to be used for… Read more »

Anonymous
Guest
Anonymous

My water and ice stopped working. The panel blinks when the button is pressed?

KB
Guest
KB

This is happening to me now as well. Water and Ice dispenser not working, no light comes on when the lever is depressed, the panel temp lights start to flash, do not hear any motor coming on when dispenser is pushed in. Interior ice maker is still working. Is this a frozen line issue or something else?

KB
Guest
KB

Read a comment about the frozen line and turning on the “Light” for a while to heat up the line. When I did that, the light did not come on, but the panel started flashing and I heard a clicking sound behind the refrigerator. I could not make this stop by pressing light button again. Had to unplug. Any ideas?? Original post: This is happening to me now as well. Water and Ice dispenser not working, no light comes on when the lever is depressed, the panel temp lights start to flash, do not hear any motor coming on when… Read more »

Joey P
Guest
Joey P

Did you find a fix for the lights not working and ice/water dispenser not working? My lights flicker as well.

Angie
Guest
Angie

Did you find a remedy? Mine is doing the same thing. No water or ice dispensing?

Anonymous
Guest
Anonymous

Hairdryer worked and weed whacker string!! Can’t imagine how much money I must have just saved. This could be the case on most fridges, but I didn’t know I needed to have the door closed for the water to flow. So I originally didn’t think it worked. Probably a “duh” moment, but I have zero handy man skills.

James
Guest

Worked for me! Blasted hot air from hair dryer thru small funnel up the water
tube for 2-3 min… all is well!

Pat
Guest
Pat

Have a GE side by side. It’s the worst appliance ever! Never buy GE products. The 1st through 3rd year, struggled with freezer shelves not staying in place–they continually fell out of the side slots. GE finally sent “spacers” which are currently working. The 4th through 5th year, the ice-maker stopped working. Cost over $200 out-of-pocket to replace ice maker. GE Service tech admitted that there were problems with the original ice maker design! And, he indicated that my freezer’s insulation was probably defective! Now the water is not dispensing. Will try the hair dryer . . . refuse to… Read more »

Pat
Guest
Pat

Follow-up to earlier post, the water line defrosted by using the hair dryer. Thanks for great advice!

Ray R.
Guest
Ray R.

The tip worked great! Used hair dryer down the funnel and at the same time fished the string up into the external water outlet, moved it up and down until the frozen water in the spout was removed.

Thanks to everyone!

Ken
Guest
Ken

Hair Dryer worked Great! Thanks!!!!

nick
Guest
nick

Have the same problem. GSH25JFXL model which is a side-by-side. I called GE today and they said that my refrigerator does not have the defect with the water line freezing up! Hmm, Guess I made it up! I’m never buying GE products again! I also have the noisy fan issue. Guess I will have to buy a replacement for that also! ~75$ in parts and a few hours of my life I cannot get back!

linda
Guest
linda

We bought the side by side GE Adora a year ago. The water dispenser has always been slow to fill a glass, but the one we replaced did too. It got worse when the change filter light came on and after I changed the filter it’s almost nonexistent. The ice maker appears to be working. Suggestions?

Wanda
Guest
Wanda

My water had not worked in a few days seen the post about a hair dryer and weed eater string… Didn’t need the string hair dryer worked like a charm … Water running great !!! Thanks

Melissa
Guest
Melissa

Don’t listen to your boyfriend. This really does work! Took 20min of hair dryer time I guess because I just have a small travel hair dryer. I pointed it on the inside of the door right in line with the dispenser line (on the outside). I kept gently jabbing the weed eater string in the water hole and eventually the ice gave way & a bit of water rushed out. (We hung a towel over the freezer opening while we did this to conserve as much energy as possible.) Thanks for the advice!

Bill
Guest
Bill

I had the same water line problem with our side by side GE. After reading about using a hairdryer and weedeater line I tried it and it worked like a charm. Seems this is an on going problem with GE. THANKS!

absone
Guest

This was an awesome and helpful article, thank you very much to everyone who contributed their advice and knowledge.

Kim
Guest
Kim

I couldn’t figure out why the water dispenser wasn’t working, but the ice maker was. The water stopped working after the last freeze of winter and I haven’t used it since because I didn’t think it was worth the service call. I just used the hair dryer and it worked!!!! I’m so glad I did some investigating of my own before making a service call. Thanks!!!

Michael
Guest
Michael

This worked perfectly! I was doubting for the first 9 minutes but then…ahhh, water. Thanks for this great solution.

Anonymous
Guest
Anonymous

Hair dryer worked like a charm. Checked water lines under kick plate to make sure I had water, and it was a frozen line issue first.
I think it froze up because my freezer door wasn’t sealing properly. I had noticed a bit of condensation the day before. I fixed that problem by spreading a thin layer of Vaseline on the seals. Viola all problems fixed. Thank you for the tips!

Terry
Guest
Terry

When I use my water dispenser I get water on my side-by-side refrigerator, I get water leaking out from under the fridge shortly thereafter. I took off the back panel & asked my wife to dispense water. I could not see where the water was leaking from. Help!

Barbara
Guest
Barbara

Same thing here Terry. Did you figure it out?

Barbara
Guest
Barbara

Now I am wondering if it’s just frost on the line that melted after the hair dryer now dripping down the line. The hair dryer worked though!

Ray
Guest
Ray

I
used the hair dryer but didn’t have any weed whacker cord so I used an 8″tie wrap to push into the opening and it worked, I got water!

do
Guest
do

water dispenser broke on one side need to replace can u tell me how

don
Guest
don

the water dispenser broke on one side can u tell me how to replace

Sarah
Guest
Sarah

I have a GE side-by-side that is 12 years old. This last time that I changed the filter I let about 2 quarts of water out through the dispenser (per the instructions). At that point, the water dripped/ran continually from the cradle. This has never happened before when I have changed the filter. Obviously it is a problem. We had to turn off the water supple to the refrigerator. Ideas? I don’t know what the problem is, therefore cannot fix it.

Rebekah
Guest
Rebekah

We changed the water filter on our GE refrigerator and immediately the water dispenser stopped working. The water line to the ice maker isn’t working either, although the dispenser will dispense if I put ice in the bucket. We tried putting the old filter back in, but no improvement. We can see that the machine is getting water from the supply but it appears to not go past the water filter area. Is it possible that something broke in the water filter area to stop the water from getting through? And if so, does anyone know how to fix this?

Kris Nieberlein
Guest
Kris Nieberlein

My water stopped coming out of dispenser. Ice was still working and water was getting to where filter was. Read a lot of these posts….figured it cost nothing to try hair dryer…tried it up dispenser and inside door…few minutes…didnt seem to work…went back few minutes later and pushed button to try for the heck of it and water came flying out…didnt need weed whacker cord….AWESOME!!!!

Andy
Guest

Hi,
I’m an appliance repairman and thought some of your readers might be interested in a tool that I created to help with this issue.

It’s a tool that allows you to spray microwaved hot water directly on the ice inside the waterline. You can thaw the ice in about 30 seconds! It’s called the IceSurrender Frozen Waterline Tool.

Thanks!

http://www.GraceAppliance.com/IceSurrender

joyce lee
Guest
joyce lee

Our water line was frozen and used a hair dryer, got it thawed out but the water line keeps blowing off at bottom (at the solenoid I think it is called) spraying out water.

Jim
Guest
Jim

I had similar problem, checked the “connector” at bottom of freezer door and when paddle was pushed for water, the water DID flow, indicating freezing was ABOVE the connector and IN the freezer door. SOLUTION: Turn the dispenser LIGHT to ON and leave overnight (possibly longer) and the heat from the light thawed the frozen line close to the light. This has SOLVED my water dispenser frozen line problem….at no “repair” or parts cost

Mare
Guest

11-8-2015, I had turned up the freezer, then my water dispenser stopped working. I followed the suggested repair using hair dryer and pipe cleaner……………..worked like a charm. thanks to all who suggested this, saved me a repair call and payment.

Mare
Guest

Remember to turn the freezer back down, will see it that keeps the water tube from freezing again.

Julie
Guest
Julie

Hair dryer alone worked for me – only took a couple of minutes – thanks so much for the advice!!

mike
Guest
mike

the water line on my ge freezer door keeps freezing. Installed a heater from ge, that worked for about 6 months. Now it is freezing up again. Any other fix besides the heater?

George A
Guest
George A

Added insulation to back of dispenser by filling a foil faced shipping bag with loosely crumpled plastic grocery bags about 1.5 inches thick then duct taping to the inside. After thawing the line with a heater & lowering freezer setting to 1, the extra insulation works well & cost is minimal. ( not too pretty, but works )

Carlos C
Guest
Carlos C

Same issue, water dispenser stopped working, bypassed filter but no jive.

Quick google search pointed to this site, was ready to try the hairblower fix but a syringe + thin plastic tubing made the trick: a functional water dispenser again.

Wayne T.
Guest
Wayne T.

Amazing. My 9 yr old GE hunk of junk did this for the first time today. I was searching for a parts list to order a pump or something, when I came across this site.
It’s a life saver …. hair dryer worked in less than 4 minutes.
Thanks a million, people.

trackback

[…] GE Refrigerator Water Dispenser not … – Update: A couple years later and water line problem is still solved. The water heater in the line seemed to fix the issue and we never saw it again. […]

Bnonymous
Guest
Bnonymous

Hair dryer on door didn’t work, Checked the pipe by the bottom hinge and there was no water. After observing the pipes in the back going into and out of the filter, I decided to observe the filter. I remembered that I had water bottles freezing up in the past on the top fridge shelf where the filter is. Sat the filter in a bowl of hot water (from the sink, not boiled or anything) for about half an hour and put the filter back in and water was back. This might be a rare occasion but maybe it’ll help… Read more »

K
Guest
K

Thanks for the suggestion! – Hair Dryer Worked! – just took about 10 minutes switching between the outside facing up into the water dispenser (careful to not melt the dispenser) and inside on the back of the door behind the dispenser.

Greg
Guest
Greg

The blow dryer and weed wacker string works EXELLENT! Thanks for the help
Pulling the splitter at the bottom of the door apart made this process go much faster. you push the white ring in and the hose will pull out. Make sure you have a towel under the hose to catch the water as it starts to melt. You will need at least 5 feet of weed wacker string to make this work.

Philo
Guest

Being a retired single male without easy access to a blow dryer I was forced to rely on the old adage “necessity is the mother of invention”. I couldn’t find my heat gun from my hobby days but instead found an old heating pad. Taped this to the inside of freezer door approximately where panel is on the outside and then taped a towel for insulation over heating pad. Closed freezer door. Set pad on high for one hour. Opened door, removed all and had running water from dispenser. Voila !

Daniel Quinn
Guest
Daniel Quinn

I found another very cheap way to fix this problem. Simply add a piece of styrofoam to the inside of the door with tape. The door is too thin where the waterline runs behind the water dispenser, it’s a manufacturing flaw. Here’s my solution video of how to do it.

https://youtu.be/gCTlCjurDXA

Liana
Guest
Liana

Blow dryer method worked for me!! Thank you so much!

Cedric
Guest
Cedric

I just purchased an LG side by side refrigerator and after hooking up the water supply there are no leaks. But when i push the button for water to clear the tubes water does not come out of the water spout it trickles out of the ice dispenser. What could be wrong

Erin
Guest
Erin

THANK YOU!!! I’ve been trying to figure this out! I’m going to give it a go!

Sue
Guest

Thank you sooooo much! I had already scheduled an appointment for repair when I found this – the first couple of tries didn’t work, but then, drip, drip, and water! I used the hair dryer on high heat but low speed on the outside of the door with the concentrator directed at the water tube above dispenser pad.

Jackie
Guest
Jackie

Hair dryer worked for me!! Thanks, took about 5 minutes and a tiny Allen wrench to put in nozzle!

Frank
Guest

GE double door. About 8 years old. Water dispenser stopped about 4 months ago. Reading the comments I now know that I overloaded the top shelf of the freezer and that contributed to the problem, because I had to increase the freezer setting to 7 (from 5) in order to keep food below frozen. FIX: Applied heat with a hair dryer to the inside of the freezer door, it took 10 minutes and the water problem cleared. Emptied top freezer shelf to allow about one inch free space between food and the top of compartment. THANKS to all who suffered… Read more »

Teri
Guest
Teri

It worked! Took a good 10-15 minutes. Placed dryer right on the dispensing tube and also worked best when I pointed the dryer on the inside door right behind the ice maker and water unit. Now all I have to do is try to figure out why my water has been tasting so awful (like a spoiled, biological taste), even after changing the filter. 2 steps forward, 1 back! Thank you for this fix!

Freddy Vaske
Guest

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Delores Norsaganay
Guest

I have observed that online degree is getting popular because attaining your college degree online has developed into a popular alternative for many people. Numerous people have not necessarily had an opportunity to attend a traditional college or university yet seek the increased earning possibilities and a better job that a Bachelor Degree affords. Still other folks might have a diploma in one discipline but would like to pursue something they now develop an interest in.

Anna
Guest
Anna

The hairdryer trick worked 🙂 we now have water!!!!!

Bob
Guest
Bob

Water dispense in a 5 month old GE Fridge PFE28 stopped working. Ice maker is fine so i know water is getting into the fridge. I have an extended warranty so i know it’s covered but if there is an easy fix, I would love to know about it.

It is not the filter because the by-pass filter was installed and it still dd not work.. Not happy…

Bob

Barb
Guest
Barb

Tried hairdryer on inside of door for 5 minutes and trimmer line would not go into tube on outside of door. Tried hairdryer for 5 minutes on outside of door for 5 minutes and the trimmer line inserted easy into the tube. Still no water but a drip. Then tried hairdryer al9ng outside hinge edge of the door for a few minutes and inserted trimmer line all the way about 12 inches into tube and now there is plenty of water. Our GE side by side is just 3 years old. Thanks so much for this post.It saved me alot… Read more »

Cat
Guest
Cat

I was away for about 10 days in December and when I returned home, the ice dispensed but the water didn’t. A previous commenter suggested that if you hear the click when you try to dispense water, it’s likely frozen and the hair dryer technique should work. Well, it worked for me! It took me more like 15 min, and I alternated from blowing high heat from the outside up the dispenser, from the inside down into the dispenser, and just generally on the back of the dispenser wall. I was scared to melt plastic if I only blew the… Read more »

Bee
Guest
Bee

My water tube keeps freezing up too, tried the hair dryer but was afraid to keep the heat on it for too long because the tube seemed to be getting soft (melting). So I took the metal wire out of a speaker cable about 12″ so that only the plastic housing from the speaker wire (very thin) was left. then I drilled a small hole in the cap of a bottled water, inserted the speaker wire tube in the cap. filled the bottle up with hot water and I can stuff the thin speaker wire housing way up to the… Read more »

Dana
Guest
Dana

My water dispenser was frozen. As everyone stated to use a hair dryer or wait for 3 days for it to thaw…that’s what the repair man said when I paid him $80.00.

So the plastic melted!!!! The the spring on the dispenser and tube are melted. So now what should I do ?

KB
Guest
KB

Read a comment about the frozen line and turning on the “Light” for a while to heat up the line. When I did that, the light did not come on, but the panel started flashing and I heard a clicking sound behind the refrigerator. I could not make this stop by pressing light button again. Had to unplug. Any ideas?? This is original problem and now the above This is happening to me now as well. Water and Ice dispenser not working, no light comes on when the lever is depressed, the panel temp lights start to flash, do not… Read more »

Aaron H
Guest
Aaron H

The blow dryer worked for us. The water had clicked once before and I had left the door open for about an hour while I worked on the hose underneath. I thought I had don’t something brilliant when it magically started working but now I think the hose in the door had just thawed out while I was working on it. It started messing up again this time. We’d hear the click from the mother board in the back but no water. So I got the blow dryer on low heat and low power and just waved it on the… Read more »

Lee
Guest

Could possibly be too cold in freezer and fridge. Try rebooting the system back to the default settings by unplugging from the wall or turn off at the breaker box for about a minute. Back on and the settings will be 0 freezer and 37 for fridge. wait 24 hours for it to adjust.

KC
Guest
KC

Hair dryer just worked for me! On high for ten minutes pointed directly at the back of the dispenser.

shekar shetty
Guest
shekar shetty

I opened the dispensing tube just to see whether water is coming till then. As water is coming ; I started blowing hot air directly thru the water pipe for few minutes. later I slipped in the tube to try it out. The water started leaking there. Should I use some kind of glue while slipping in the tube?

Sam
Guest

June 12, 2017
Water Dispenser Fix
Worked for me! Thanks
Did Not even need hair dryer Just small strand of electrical wire
Worked like a charm.

tanggol
Guest
tanggol

The hair dryer inside works but the hair drier outside is faster.
Put the drier inside a wide mouth funnel and stick the other end of the funnel into a short hose for more concentrated pressure then stick the other end of the hose around the dispenser tube. The jet stream from the hose goes faster into the dispensing hose and melts the ice right away. Not even 10 minutes.

peter perez
Guest
peter perez

OK I have had this fridge since 2005. It’s 2017 an it just froze for the first time. I took trash bags and tapped them to the freezer to keep it cold. I left the freezer door open then I used my hair dryer on the door for 3 minutes and the frozen line defrosted. Fixed in 10 minutes!

peter perez
Guest
peter perez

Didn’t read the comments so I didn’t notice the hairdryer comment lol..

Linda Jordan
Guest
Linda Jordan

Thank you!!!! It worked!!!

Clare
Guest
Clare

Thank you ! Thank you! I am a 77 yr old lady and I fixed mine, thanks to all of you! I used my hair dryer and a long twist tie and worked on it about 15 min. I blew the hair dryer up the water dispenser also on the inside of the door where the ice comes through the door. I kept putting the twist tie up the hole in the dispenser. It finally broke through. I was so happy, no service call!

Anonymous
Guest
Anonymous

Both the weed-eater line and hair dryer worked. Used the hair dryer on both outside and inside of door near water dispenser and fed the line up the tube working back and forth. Probably took about ten minutes. Thanks for this magic fix! I did not use high heat like the first post stated and did not melt my fridge parts!

Bill
Guest
Bill

Wow…This has been the best fix-it page I’ve been on in years…10 minutes with hair dryer on high and we had water again. Thanks to the genius who figured this one out.

vj
Guest
vj

Worked like a charm!!! Saved us who knows how much $$$ on this 10 year old fridge.
Thank you 🙂

Kenny G.
Guest
Kenny G.

I had the same issue with the water dispenser not dispensing water but the ice maker worked and the ice dispenser worked. Used a hair dryer to heat the inside of the door right behind the water dispenser and the inside of the door from the bottom of the door all the way up to the dispenser area. Heated each area for about 2-3 minutes. The water dispenser still did not work, so took a break and almost gave up. Waited about 10 minutes and then tried the water dispenser again and it worked. It just need a little time… Read more »

PP
Guest
PP

Thanks to this page, we now have water again. Hair dryer worked like a charm. Took about 5 minutes.

Linda
Guest
Linda

Thank you for everyone who posted on this problem. Without your help we wouldn’t have water from our GE Profile dispenser. Hairdryer pointed upwards on the outside of the freezer side right up the dispenser line worked in < 1 minute! I do believe I caused the problem as others previously stated by overfilling the top shelf of the freezer thereby blocking the required air flow. Won't make that mistake again.

Ken
Guest
Ken

Hair dryer worked for me to. Took about 6 minutes on high. Didn’t need the weed whacker cord.

Bob Cedro
Guest
Bob Cedro

water line was frozen did the hair dryer trick and it worked. did it a couple of times and when I came back to it 2 hours later water was flowing. thanks for all the tips.

Nancy
Guest
Nancy

I hesitated to use the hair dryer but I did leave the freezer door open for 25 minutes and I had water again. The ice was working fine after I installed the new filter but I had no water so I gave this a shot and it worked like a charm. The internet is pretty amazing when it helps you out. Thanks very much for the spot on advice!

Rich O
Guest
Rich O

Amazing! I used my tinting heat gun for about a min and emptied the ice tray, walked away for a few came back and it was working perfectly. Thanks for the help.

Tom
Guest
Tom

The hairdryer truck worked on the inside of freezer door. Thanks

Craig
Guest
Craig

Dryer and weed trimmer cord worked great

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ROGER
Guest
ROGER

I have an issue with a GE side by side with the water dispenser not working. It is still making ice but I do not get any water to the valve at the bottom of the door. I have checked the line from the tanks and checked the tanks for ice and they are ice free. The light on the water button works but no water comes out.
Model# PSS25MGNA WW

D. Brown
Guest
D. Brown

Well, my GE is a Model GSH25JSDBSS and the cold water option had worked well till 10/26/18 the day the water flow died. Thanks for this site though with your help I got it back to normal but have to disagree totally with the time needed to get this water line THAWED OUT! There is NO WAY one is going to thaw out a bad freeze in ten minutes, and I duct taped a Heating Pad to the back of the water control just below the Ice discharge tube, in combination with a hair dryer and all told it took… Read more »

Kevin
Guest
Kevin

My GE GSS23QG water dispenser stopped working. I changed the water filter and tried to bleed the systems but nothing happened. I didn’t even hear any noise of the motor for the dispenser. I raised the temp of the fridge 3 degrees and the freezer 3 degrees but still nothing.

Dan
Guest

Put some boiling water into a large coffee cup and place it in the water dispenser and leave it there for about 45 minutes. Don’t use hair dryer as it is too hot. Problem solved.

Jesse K.
Guest
Jesse K.

Thank you Penney. Tried the hair dryer method you recommended on my GE Adora and end result was water thru the dispenser once again! Used the hair dryer a couple of times with no success but, then tried removing the vanity ring from around the outside of the dispenser and blew more warm air and even opened the freezer door and and blew some more there. Still no change but after letting everything set for about 15 minutes. Tried once again for water and like you said “voila” – water. Moral here is don’t give up. Probably should have been… Read more »

Mike
Guest
Mike

Thanks for the advice. I used a hair dryer on high on the inside and outside of my GE Cafe freezer door for a total of 5 minutes and the water started flowing!

RC
Guest

The hairdryer method is such a pain! We ended up getting a Water Line Buddy ($12) and it fixes the issue in under 2 minutes.

http://www.waterlinebuddy.com is where we got ours. Best things we’ve purchased in a long time.

John
Guest
John

The button to dispense water on my GE Adora refrigerator is loose and wobbly and I can not dispense water. Is there a way to replace or reconnect this button? Not sure on next steps.

The icemaker works fine. Is there

Stan
Guest
Stan

These fridges were disowned by GE soon after they hit the market.. We had ours for about two years before the water tube started freezing in the door.. I suspect that is about the length of time it took to get enough condensation in the door to aid in freezing it.. the hair dryer trick only works for a limited time, then it’s just a pain.. I finally hot glued a square of 3/4 inch pink foam insulation board over the place where the tube makes its turn, the “sweet” spot.. and never looked back..

Kevin
Guest
Kevin

The dispenser on my GE side by side fridge stopped working. Specifically, nothing would happen when you tried to dispense ice, and it would seem to reset or reboot whenever you tried to dispense water. I tried a bunch of people’s suggestions, and none of them fixed the problem. Then I realized that the little lightbulb that comes on when it is dispensing was working very intermittently, so I tried removing the bulb. Since I removed the bulb, the dispenser works great!! Not saying this is a fix all, but it is definitely worth a try for those of you… Read more »

George
Guest
George

Thank you everyone , I have broken my dispenser water in my GE refrigerator for long time, and this forum help me a lot , easy to fix , take less the 10 minutes. Add de insulation laminate back the door freeze or installed the little resistance. Great solution any those.

Tom
Guest

I had the same problem as mentioned above (Water dispenser froze up). I tried the hairdryer solution but no go. I read the owner’s manuel and followed directions on how to turn off ice maker (press ice maker and frigde pad same time for 3 sec) and system went off. My wife and I went to a wedding and partied. When we got home I went straight to the fridge. I turned the ice maker back on (again press ice maker and fridge at the same and system turned on). I got my cup hit the water dispenser and I… Read more »

john russo
Guest

It seems like this is a problem GE should really look into since it is so frequently and NOT the customers fault. I tried the hairdryer but it didn’t quite act fast enough so I took out the frozen items and placed them in the refrigerator. Took the dryer and put it on high and placed it in the freezer, closed the door and “let it rip”. Took less than a couple of minutes. Nothing in the freezer was damaged. Hope this helps

Ray Whitney
Guest
Ray Whitney

The hair dryer trick worked for us, took ten minutes blowing inside the door. Saved one hundred dollars service call. Happy user in Alabama.

Robert
Guest
Robert

Frozen line resolved with hairdryer heating freezer door where line exists to dispenser. Also, do not overload top shelf of freezer under ice maker. Took two hours to identify cause 2 minutes to fix!!!

John Klooster
Guest
John Klooster

Thank you for this most helpful conversation. I had this exact same problem. No water for the last 6 weeks!!!
Freezer was set to 9- the coldest setting- and the top level in the freezer was FULL.
My 20 second fix!!!
I took a small air mattress pump that comes with different cone attachments- and using the smallest- plugged it directly into the hose where the water comes out- on the outside of the fridge door- and just turned on the air pump. Cleared within 20 seconds.
Lowered temp to 5 and cleared the top shelf

Linda
Guest
Linda

Problem is it keeps clearing but it keeps happening eventualky afterward.