GE Refrigerator Water Dispenser not Working?

GSS25IRFR ge refrigerator

GE Refrigerator

Recently my water dispenser simply quit working on my General Electric side-by-side refrigerator. We’ve had the GE refrigerator for roughly 5 years and never had this issue.  The ice maker was still making ice so I knew it was still receiving water.  The  ice dispenser worked fine when tried to dispense water, I heard a click and the light came on so I assumed the electronics in the dispenser control panel were ok.

I spent several hours reading forums and testing various theories.  I eventually determined that the water line inside the door was frozen.  You see, the water line comes in from the wall to under the refrigerator and splits.  One line goes up to the ice maker.  The other coils around in a water line behind the vegetable tray to cool the water then out the back, under the refrigerator across the bottom of the front then up the inside left of the freezer door by the hinge.   Ultimately the insulation inside the door quits insulating the water line and it freezes near dispenser control panel.

So there you have it, your problem is likely a frozen water line.  Now how do you fix it?  Many users in the forums suggested replacing the door for $500 or adding their own insulation to the door.  Other users suggest temporary fixes such as threading a weed-eater trimmer line through the water line.  When the line freezes simple pull the trimmer line and clean it out.

Ultimately, I found a simple and inexpensive permanent solution.   GE apparently released a $30 part below, item WR49X10173, a water dispenser tube heater which easily connects to the dispenser control panel to heat the water line just enough to keep it from freezing. You can purchase it from Amazon below for $30. I’d suggest also replacing your water filter (also below) at the same time.

 

Update: A couple years later and water line problem is still solved. The water heater in the line seemed to fix the issue and we never saw it again. Granted, we had other issues with our GE refrigerator but the water line was never frozen again.

Have a question about your GE Water Dispenser Issue?  Let us know below and we will help!

120 thoughts on “GE Refrigerator Water Dispenser not Working?

    1. Penney Stevens

      My husband and I just had this problem in our GE profile side by side. The very top shelf in the freezer is a “quick freeze” shelf and should be left open at the top to allow air to flow in the freezer – we stuffed the freezer through the holidays and forgot about this. One my husband took the hairdryer and stuck it up the dispenser for about 3 or 4 minutes on high, then tried the water lever – and wha – lah! water. I hope this helps

      Reply
      1. Anonymous

        Thank you, thank you, thank you, ours has not worked for a year now and today I decided I was going to try to fix it, my husband has tried in the past with no success and he has too many other things he is working on, so I started researching and came across your suggestion first, i tried to use the hairdryer on the actual dispenser part and it didn’t work, so i opened the door and used the hairdryer on the inside of the door and it immediately worked!!! Thanks again for the advice!!

        Reply
        1. Marjo

          We used both the hairdryer and a piece of weed eater line. We alternated between wiggling the piece of line and blowing the dryer up the dispenser from the outside.It took a little longer than some other people said, but it did work. Just be patient and don’t use the high heat on the hair dryer.
          We aren’t always successful with the do it your self fixes, but this time we were. Thanks for all the posts.

          Reply
          1. Barb

            THANK YOU!!!!! Was not looking forward to paying GE for the repair. Tried the weed whacker line and the blow dryer on the opposite side of the door and IT WORKED!! Thank you for sharing the tip.

      2. Peter

        Penny,
        Thank You! I used the hair Dryer and a pipe cleaner and my family has water now! FYI the upper freezer was blocked causing the freezing problem. Also when using the hair dryer be careful not to melt the plastic.
        Peter

        Reply
      3. Jen

        Thank you soooo much for this suggestion! Worked for us. We put the hairdryer on inside the door behind the dispenser and it worked! Ge wanted to charge $80 to come look at it on a week day between 1 and 4. Would have been waisted money and time away from work! Thank you!

        Reply
      4. Carlos

        Great. Took me a little longer, maybe 10 minutes, after second attempt of blow dryer on back of door, this time only behind water dispenser and working a weed eater line about 3 inches up the dispenser, I had given up, when I closed the freezer door, a spurt of water shot out a little chunk of ice! Now works fine. Thank you.

        Reply
      5. Terri Moses

        Thank you for the hair dryer technique. My water is flowing now. My rake away us to not put the hair dryer in the hold and let it sit there. The wall shape changed. So hold it and direct the heat into the ice chute on the inside of freezer. I had it on low fir 5 minutes and on high for five minutes. Then waited 5 minutes and kept it donwhat it donand it did what it does. My top quick freeze shelf being so full could gave been part of the problem. Don’t overstuff that area. So happy to have my water dispenser working with the hair dryer tip. I did not use the weed walker line tip. Just the hair dryer.

        Reply
    2. Josh

      Hair drier worked. It took about 5 minutes then waited about two more, waterline started to drip, from the melting and then it worked.

      Reply
    3. Charlie K

      Wow, glad I checked this site. I took a hair dryer set at highest temp setting and warmed the left door from the inside for 6 minutes, I also warmed the the inside edge of the door from the bottom hinge to the ice shoot, then I took a wooden spoon from the inside, pushed it into the ice shoot to hold the rubber flap opened and used the hair dryer from the outside and shot hot air into the ice opening where the water tube is located…….not too long, don’t melt the plastic………

      THE WATER IS FLOWING AGAIN………

      Now here is a trick to determine if your line in the door is frozen, or you have
      bigger problems. Push the water dispenser several times while listening along the left rear side for the refrigerator, if you hear a faint ticking sound each time you push the dispenser lever, your water line is most lightly frozen in the door.

      Reply
    4. Chanterelle

      Thank you, OP, and everyone else who took the time to write about their experience.
      I have a GE profile arctica side-by-side fridge, about nine years old. When the water stopped dispensing, I found this site and read all the posts. Then it dawned on me what my problem was. I never hooked up my ice maker. In fact, I took it right out of the freezer and I just use the room for storage. On the inside of the freezer door is the opening for the Ice cube chute. I had just put a large freezer ice pack into the opening the day before, because it fit so conveniently in the hole. So I took it out, and lo and behold, in the morning the water was flowing again. Blocking off the airflow and the extra cold of the freezer pack must’ve frozen the waterline.

      Reply
  1. Cecilia sparks

    I tried the blow dryer, just now, and all it did was melt the plastic tubing and bend the actual press bar… If anyone does this, do it with caution. It did not fix the problem.

    Reply
  2. Cecilia sparks

    whoops! yes it did work… it just took a few minutes for it to thaw more, I guess! Thanks Penney. Word to the wise, just be careful that you do not melt anything with the blow dryer!! 😉

    Reply
  3. Paul Wilson

    My ice maker suddenly stopped working also. The line is not frozen. I undid the line coming into the refer and have water to the refrigerator.

    Reply
  4. Anonymous

    I got a plummers quick repair. Get an 8 inch weed wacker line put it in hoie were the water comes out then take it outits done it should work

    Reply
      1. Anonymous

        Same for me. Listen for the click in back to determine if dispenser works, attempt to string trimmer more than 3 inches (if not, frozen) and blow drier right to back of dispensing arm for 5-10 minutes, and yahoo!

        Reply
  5. brian

    Thank you!! A few minutes with the hair dryer and gentle pushing with a pipe cleaner up the dispenser hole fixed it for me.

    Reply
  6. Colleen

    If you call GE, at 1-800-386-1215 Opt. 6, you can get the part free of charge, or at least I did anyway. They asked for my model #, serial # and I explained that I continue to have issues with the water dispenser line freezing. The instructions included for item WR49X10173, the water dispenser tube heater are horrible, but there is an awesome step by step video on youtube by wernerpd that outlines how to install the heater. I simply typed in the search bar, how to install a dispenser water tube heater for a ge side by side refrigerator, and it came up. Hope that helps.

    Reply
  7. Colleen

    Also, if a frozen line isn’t your issue, I’ve been told that you first check out the water filter, put in the filter bypass piece if necessary especially if you don’t have a new filter on hand, if it isn’t that it could be your water inlet valve found on the back of your frig., and last but not least your control board might be bad. Good luck…I changed my heater last night and am still waiting to see if the water dispenser line will thaw. I’ve been told it can take up to 24 hours to thaw. If not, I’ll need to by a Volt Ohm Meter to see if the part was any good to begin with. The only thing I do know, is that it’s positively frozen. Ugggg….

    Check out youtube for “how to” videos. There are tons on ge and hotpoint side by side refrigerators with water dispenser issues. There is also tons of information on various blogs about this common defect.

    Reply
  8. Matt

    My GE side by side was having the same issues with not dispensing water, but the ice maker was functioning properly. I used a combination of the blow dryer and weed Eater spool trick. I’m pleased to announce that it worked like a charm. Just use a blow dryer on high heat for about 4 minutes, applying heat to the inside of the freezer door, directly behind the dispenser. Run a 6-8 inch line of spool into the dispenser. After a few minutes, press the water lever and watch the flood gates open!!

    Reply
  9. Joe

    From the Makers of Hothands I purchased a Box of Insole Foot Warmers at BJ,s ( Hothands.com 1 800432-8629.)
    I attached two on the Insoles inside of the freezer door and covered it with a 10in x 16in piece of 1/2 inch Fan Foam insulation .
    I checked in two hours and the water system was back to normal.
    No damage to door.

    Reply
  10. David

    I replaced the filter last night and the water dispenser worked. There was no water flow today from the water dispenser. I have warmed the outside and inside of the freezer door. I can not pass the suggested nylon line or even fin gauge wire more than 3-4 inches into the output nozzle. I have also removed the filter and placed the bypass plug into the filter housing. Any suggestions?

    Reply
    1. Stephen

      I had the exact same issue. What I realized was that I was pushing up against the blockage. I tried to heat the interior of the door with no success, so I did more research and found this video:
      https://www.youtube.com/watch?v=EwJ_EatXJ9g
      Following the directions to remove the kick plate and check the supply from the bottom was helpful. Since I was getting water at the kick plate, I knew the line was frozen. Applying heat from a hair dryer from both the bottom and top and trying to push the nylon line up eventually broke up the blockage and the water is flowing again. Didn’t even have to open the door to complete this repair.

      Reply
  11. James

    Using the hairdryer on the inside of the freezer door for a little more than 5 minutes and then poking the weed eater cord up the water dispenser tube on the front of the door loosened up the ice plug and now the water is flowing once again. Worked like a charm! Just be patient and warm the inside of the freezer door with the hairdryer slowly. It will take a little time, but it really does work. Thanks for providing the easy fix!

    Reply
  12. james russell

    Contacted GE on water dispenser line heater, wr49x10173, and the service tech acted as he had never heard of that part and that there was never any program to replace it. Any suggestions where to go next? Thank you James

    Reply
  13. Sue

    I have a 22 cu ft GE side-by-side refrig that is a little over 5 years old, and just had the line freeze up in the freezer door too. Got it thawed by leaving the freezer door open and keeping a blow dryer on the lower inside part of the door (closest to the hinges) for about 30 min. Also will adjust freezer temp to be a bit warmer. I called GE at 800-386-1215 to get the part #WR49X10173 (water dispenser tube heater) and they “discounted” it to $15.00 plus $5.95 shipping. I will wait to install it, want to see if the warmer freezer temp will keep the line from freezing but want to have the heater on hand in case this continues to be a problem.

    Reply
  14. Ray

    GE Model GSH25 JSTA SS, A two door upright refrigerator.

    I just paid $69.50 for a service visit. He told me there was a heater part that would heat it up to keep from freezing.

    I covered the freezer opening with aluminum foil to keep the food cold. I stuck the blow dryer in the opening for ice from the inside side on low heat.

    I left the freezer door open for 5 minutes. I checked it and the water started running immediately. I filled two large cups of water to run it through without a hitch. Save your money and do this first.

    Reply
    1. Anonymous

      An 8 inch piece of whipper snipper cable inserted up the water line/cord at the dispenser works fine. Leave about 3/4 of an inch hanging out and when the water stops, wiggle the cord back and forth, presto.

      Reply
    1. Anonymous

      I also will never buy any more of ge junk I also tell every one looking for appliance not to buy ge they dont stand behind there product

      Reply
      1. K. Harper

        I am on my second GE Profile Refrigerator in just seven years. My dishwasher almost caught fire and they gave me $400.00 to replace my three year old $1000.00 top of the line model. My first GE Profile flooded my new hardwood floors and then the whole ice/water dispenser unit had to be replaced. When that unit went bad as well they offered to fix it or give me around $700/800 to put toward another refrigerator. I figured I had a real lemon model on my hands so I bought another one (because the money had to be used for another GE REFRIGERATOR) . Now my water won’t work and the ice dispenser only works sporadically. What lousy products!!! GE made junk while production was in Mexico. Spread the word!

        Reply
    1. KB

      This is happening to me now as well. Water and Ice dispenser not working, no light comes on when the lever is depressed, the panel temp lights start to flash, do not hear any motor coming on when dispenser is pushed in. Interior ice maker is still working. Is this a frozen line issue or something else?

      Reply
      1. KB

        Read a comment about the frozen line and turning on the “Light” for a while to heat up the line. When I did that, the light did not come on, but the panel started flashing and I heard a clicking sound behind the refrigerator. I could not make this stop by pressing light button again. Had to unplug. Any ideas??

        Original post:
        This is happening to me now as well. Water and Ice dispenser not working, no light comes on when the lever is depressed, the panel temp lights start to flash, do not hear any motor coming on when dispenser is pushed in. Interior ice maker is still working. Is this a frozen line issue or something else?

        Reply
  15. Anonymous

    Hairdryer worked and weed whacker string!! Can’t imagine how much money I must have just saved. This could be the case on most fridges, but I didn’t know I needed to have the door closed for the water to flow. So I originally didn’t think it worked. Probably a “duh” moment, but I have zero handy man skills.

    Reply
  16. Pat

    Have a GE side by side. It’s the worst appliance ever! Never buy GE products. The 1st through 3rd year, struggled with freezer shelves not staying in place–they continually fell out of the side slots. GE finally sent “spacers” which are currently working. The 4th through 5th year, the ice-maker stopped working. Cost over $200 out-of-pocket to replace ice maker. GE Service tech admitted that there were problems with the original ice maker design! And, he indicated that my freezer’s insulation was probably defective! Now the water is not dispensing. Will try the hair dryer . . . refuse to pour one more cent into this hunk of junk! GE Products are not reliable!

    Reply
  17. Ray R.

    The tip worked great! Used hair dryer down the funnel and at the same time fished the string up into the external water outlet, moved it up and down until the frozen water in the spout was removed.

    Thanks to everyone!

    Reply
  18. nick

    Have the same problem. GSH25JFXL model which is a side-by-side. I called GE today and they said that my refrigerator does not have the defect with the water line freezing up! Hmm, Guess I made it up! I’m never buying GE products again! I also have the noisy fan issue. Guess I will have to buy a replacement for that also! ~75$ in parts and a few hours of my life I cannot get back!

    Reply
  19. linda

    We bought the side by side GE Adora a year ago. The water dispenser has always been slow to fill a glass, but the one we replaced did too. It got worse when the change filter light came on and after I changed the filter it’s almost nonexistent. The ice maker appears to be working. Suggestions?

    Reply
  20. Wanda

    My water had not worked in a few days seen the post about a hair dryer and weed eater string… Didn’t need the string hair dryer worked like a charm … Water running great !!! Thanks

    Reply
  21. Melissa

    Don’t listen to your boyfriend. This really does work! Took 20min of hair dryer time I guess because I just have a small travel hair dryer. I pointed it on the inside of the door right in line with the dispenser line (on the outside). I kept gently jabbing the weed eater string in the water hole and eventually the ice gave way & a bit of water rushed out. (We hung a towel over the freezer opening while we did this to conserve as much energy as possible.) Thanks for the advice!

    Reply
  22. Bill

    I had the same water line problem with our side by side GE. After reading about using a hairdryer and weedeater line I tried it and it worked like a charm. Seems this is an on going problem with GE. THANKS!

    Reply
  23. Kim

    I couldn’t figure out why the water dispenser wasn’t working, but the ice maker was. The water stopped working after the last freeze of winter and I haven’t used it since because I didn’t think it was worth the service call. I just used the hair dryer and it worked!!!! I’m so glad I did some investigating of my own before making a service call. Thanks!!!

    Reply
  24. Michael

    This worked perfectly! I was doubting for the first 9 minutes but then…ahhh, water. Thanks for this great solution.

    Reply
    1. Anonymous

      Hair dryer worked like a charm. Checked water lines under kick plate to make sure I had water, and it was a frozen line issue first.
      I think it froze up because my freezer door wasn’t sealing properly. I had noticed a bit of condensation the day before. I fixed that problem by spreading a thin layer of Vaseline on the seals. Viola all problems fixed. Thank you for the tips!

      Reply
  25. Customer

    The dryer fix is temporary – kinda like having to blow dry your car’s radiator every few mornings to get the coolant flowing. You are using a bandaid, not solving the problem. Get the water line heater. It should be a permanent fix. I will be ordering one, very soon.

    Reply
  26. Terry

    When I use my water dispenser I get water on my side-by-side refrigerator, I get water leaking out from under the fridge shortly thereafter. I took off the back panel & asked my wife to dispense water. I could not see where the water was leaking from. Help!

    Reply
      1. Barbara

        Now I am wondering if it’s just frost on the line that melted after the hair dryer now dripping down the line. The hair dryer worked though!

        Reply
  27. Ray

    I
    used the hair dryer but didn’t have any weed whacker cord so I used an 8″tie wrap to push into the opening and it worked, I got water!

    Reply
  28. Sarah

    I have a GE side-by-side that is 12 years old. This last time that I changed the filter I let about 2 quarts of water out through the dispenser (per the instructions). At that point, the water dripped/ran continually from the cradle. This has never happened before when I have changed the filter. Obviously it is a problem. We had to turn off the water supple to the refrigerator. Ideas? I don’t know what the problem is, therefore cannot fix it.

    Reply
  29. Rebekah

    We changed the water filter on our GE refrigerator and immediately the water dispenser stopped working. The water line to the ice maker isn’t working either, although the dispenser will dispense if I put ice in the bucket. We tried putting the old filter back in, but no improvement. We can see that the machine is getting water from the supply but it appears to not go past the water filter area. Is it possible that something broke in the water filter area to stop the water from getting through? And if so, does anyone know how to fix this?

    Reply
  30. Kris Nieberlein

    My water stopped coming out of dispenser. Ice was still working and water was getting to where filter was. Read a lot of these posts….figured it cost nothing to try hair dryer…tried it up dispenser and inside door…few minutes…didnt seem to work…went back few minutes later and pushed button to try for the heck of it and water came flying out…didnt need weed whacker cord….AWESOME!!!!

    Reply
  31. Andy

    Hi,
    I’m an appliance repairman and thought some of your readers might be interested in a tool that I created to help with this issue.

    It’s a tool that allows you to spray microwaved hot water directly on the ice inside the waterline. You can thaw the ice in about 30 seconds! It’s called the IceSurrender Frozen Waterline Tool.

    Thanks!

    http://www.GraceAppliance.com/IceSurrender

    Reply
  32. joyce lee

    Our water line was frozen and used a hair dryer, got it thawed out but the water line keeps blowing off at bottom (at the solenoid I think it is called) spraying out water.

    Reply
  33. Jim

    I had similar problem, checked the “connector” at bottom of freezer door and when paddle was pushed for water, the water DID flow, indicating freezing was ABOVE the connector and IN the freezer door. SOLUTION: Turn the dispenser LIGHT to ON and leave overnight (possibly longer) and the heat from the light thawed the frozen line close to the light. This has SOLVED my water dispenser frozen line problem….at no “repair” or parts cost

    Reply
  34. Mare

    11-8-2015, I had turned up the freezer, then my water dispenser stopped working. I followed the suggested repair using hair dryer and pipe cleaner……………..worked like a charm. thanks to all who suggested this, saved me a repair call and payment.

    Reply
  35. mike

    the water line on my ge freezer door keeps freezing. Installed a heater from ge, that worked for about 6 months. Now it is freezing up again. Any other fix besides the heater?

    Reply
  36. George A

    Added insulation to back of dispenser by filling a foil faced shipping bag with loosely crumpled plastic grocery bags about 1.5 inches thick then duct taping to the inside. After thawing the line with a heater & lowering freezer setting to 1, the extra insulation works well & cost is minimal. ( not too pretty, but works )

    Reply
  37. Carlos C

    Same issue, water dispenser stopped working, bypassed filter but no jive.

    Quick google search pointed to this site, was ready to try the hairblower fix but a syringe + thin plastic tubing made the trick: a functional water dispenser again.

    Reply
  38. Wayne T.

    Amazing. My 9 yr old GE hunk of junk did this for the first time today. I was searching for a parts list to order a pump or something, when I came across this site.
    It’s a life saver …. hair dryer worked in less than 4 minutes.
    Thanks a million, people.

    Reply
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  40. Bnonymous

    Hair dryer on door didn’t work, Checked the pipe by the bottom hinge and there was no water. After observing the pipes in the back going into and out of the filter, I decided to observe the filter. I remembered that I had water bottles freezing up in the past on the top fridge shelf where the filter is.

    Sat the filter in a bowl of hot water (from the sink, not boiled or anything) for about half an hour and put the filter back in and water was back. This might be a rare occasion but maybe it’ll help someone in the future.

    Reply
  41. K

    Thanks for the suggestion! – Hair Dryer Worked! – just took about 10 minutes switching between the outside facing up into the water dispenser (careful to not melt the dispenser) and inside on the back of the door behind the dispenser.

    Reply
  42. Greg

    The blow dryer and weed wacker string works EXELLENT! Thanks for the help
    Pulling the splitter at the bottom of the door apart made this process go much faster. you push the white ring in and the hose will pull out. Make sure you have a towel under the hose to catch the water as it starts to melt. You will need at least 5 feet of weed wacker string to make this work.

    Reply
  43. Philo

    Being a retired single male without easy access to a blow dryer I was forced to rely on the old adage “necessity is the mother of invention”. I couldn’t find my heat gun from my hobby days but instead found an old heating pad. Taped this to the inside of freezer door approximately where panel is on the outside and then taped a towel for insulation over heating pad. Closed freezer door. Set pad on high for one hour. Opened door, removed all and had running water from dispenser. Voila !

    Reply
  44. Daniel Quinn

    I found another very cheap way to fix this problem. Simply add a piece of styrofoam to the inside of the door with tape. The door is too thin where the waterline runs behind the water dispenser, it’s a manufacturing flaw. Here’s my solution video of how to do it.

    https://youtu.be/gCTlCjurDXA

    Reply
  45. Cedric

    I just purchased an LG side by side refrigerator and after hooking up the water supply there are no leaks. But when i push the button for water to clear the tubes water does not come out of the water spout it trickles out of the ice dispenser. What could be wrong

    Reply
  46. Sue

    Thank you sooooo much! I had already scheduled an appointment for repair when I found this – the first couple of tries didn’t work, but then, drip, drip, and water! I used the hair dryer on high heat but low speed on the outside of the door with the concentrator directed at the water tube above dispenser pad.

    Reply
  47. Frank

    GE double door. About 8 years old. Water dispenser stopped about 4 months ago. Reading the comments I now know that I overloaded the top shelf of the freezer and that contributed to the problem, because I had to increase the freezer setting to 7 (from 5) in order to keep food below frozen. FIX: Applied heat with a hair dryer to the inside of the freezer door, it took 10 minutes and the water problem cleared. Emptied top freezer shelf to allow about one inch free space between food and the top of compartment. THANKS to all who suffered before and gave me the solution. Frank

    Reply
  48. Teri

    It worked! Took a good 10-15 minutes. Placed dryer right on the dispensing tube and also worked best when I pointed the dryer on the inside door right behind the ice maker and water unit. Now all I have to do is try to figure out why my water has been tasting so awful (like a spoiled, biological taste), even after changing the filter. 2 steps forward, 1 back! Thank you for this fix!

    Reply
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  50. Bob

    Water dispense in a 5 month old GE Fridge PFE28 stopped working. Ice maker is fine so i know water is getting into the fridge. I have an extended warranty so i know it’s covered but if there is an easy fix, I would love to know about it.

    It is not the filter because the by-pass filter was installed and it still dd not work.. Not happy…

    Bob

    Reply
  51. Barb

    Tried hairdryer on inside of door for 5 minutes and trimmer line would not go into tube on outside of door. Tried hairdryer for 5 minutes on outside of door for 5 minutes and the trimmer line inserted easy into the tube. Still no water but a drip. Then tried hairdryer al9ng outside hinge edge of the door for a few minutes and inserted trimmer line all the way about 12 inches into tube and now there is plenty of water. Our GE side by side is just 3 years old. Thanks so much for this post.It saved me alot of money.

    Reply
  52. Cat

    I was away for about 10 days in December and when I returned home, the ice dispensed but the water didn’t. A previous commenter suggested that if you hear the click when you try to dispense water, it’s likely frozen and the hair dryer technique should work. Well, it worked for me! It took me more like 15 min, and I alternated from blowing high heat from the outside up the dispenser, from the inside down into the dispenser, and just generally on the back of the dispenser wall. I was scared to melt plastic if I only blew the dryer in one spot. Eventually I started noticing dripping water from the dispenser and when I closed the fridge, the water flowed fine. Thanks so much to everyone for the advice!

    Reply
  53. Bee

    My water tube keeps freezing up too, tried the hair dryer but was afraid to keep the heat on it for too long because the tube seemed to be getting soft (melting).
    So I took the metal wire out of a speaker cable about 12″ so that only the plastic housing from the speaker wire (very thin) was left. then I drilled a small hole in the cap of a bottled water, inserted the speaker wire tube in the cap. filled the bottle up with hot water and I can stuff the thin speaker wire housing way up to the ice blockage and get hot water right where it needs to be. melted it out in less than a minute

    Reply
  54. Dana

    My water dispenser was frozen. As everyone stated to use a hair dryer or wait for 3 days for it to thaw…that’s what the repair man said when I paid him $80.00.

    So the plastic melted!!!! The the spring on the dispenser and tube are melted. So now what should I do ?

    Reply
  55. KB

    Read a comment about the frozen line and turning on the “Light” for a while to heat up the line. When I did that, the light did not come on, but the panel started flashing and I heard a clicking sound behind the refrigerator. I could not make this stop by pressing light button again. Had to unplug. Any ideas??

    This is original problem and now the above
    This is happening to me now as well. Water and Ice dispenser not working, no light comes on when the lever is depressed, the panel temp lights start to flash, do not hear any motor coming on when dispenser is pushed in. Interior ice maker is still working. Is this a frozen line issue or something else?

    Reply
  56. Aaron H

    The blow dryer worked for us. The water had clicked once before and I had left the door open for about an hour while I worked on the hose underneath. I thought I had don’t something brilliant when it magically started working but now I think the hose in the door had just thawed out while I was working on it. It started messing up again this time. We’d hear the click from the mother board in the back but no water. So I got the blow dryer on low heat and low power and just waved it on the door directly behind the dispenser. I timed it and after 60 seconds I heard water spray out. I stopped the blow dryer and closed the door. I got a cup and it was working now. It kind of sprayed out weird at first but it cleared out and is working perfect. Thank you SO much for this post. It saved me a lot of trouble.

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  57. Lee

    Could possibly be too cold in freezer and fridge. Try rebooting the system back to the default settings by unplugging from the wall or turn off at the breaker box for about a minute. Back on and the settings will be 0 freezer and 37 for fridge. wait 24 hours for it to adjust.

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  58. shekar shetty

    I opened the dispensing tube just to see whether water is coming till then. As water is coming ; I started blowing hot air directly thru the water pipe for few minutes. later I slipped in the tube to try it out. The water started leaking there. Should I use some kind of glue while slipping in the tube?

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  59. Sam

    June 12, 2017
    Water Dispenser Fix
    Worked for me! Thanks
    Did Not even need hair dryer Just small strand of electrical wire
    Worked like a charm.

    Reply
  60. tanggol

    The hair dryer inside works but the hair drier outside is faster.
    Put the drier inside a wide mouth funnel and stick the other end of the funnel into a short hose for more concentrated pressure then stick the other end of the hose around the dispenser tube. The jet stream from the hose goes faster into the dispensing hose and melts the ice right away. Not even 10 minutes.

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  61. peter perez

    OK I have had this fridge since 2005. It’s 2017 an it just froze for the first time. I took trash bags and tapped them to the freezer to keep it cold. I left the freezer door open then I used my hair dryer on the door for 3 minutes and the frozen line defrosted. Fixed in 10 minutes!

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