GE Refrigerator is Not Cooling?

GE Refrigerator Control Board

GE Refrigerator Main Controller Board

The main controller board is the brains of the refrigerator so it can cause a number of issues if it is defective. If your GE refrigerator is not cooling consistently but the lights inside work then it is likely a main controller board problem.

Some customers complain that it’ll cool sporadically and some not at all. A few customers complain that their fridge cools but their freezer is no longer cold. Some hear a clicking sound in the back but some don’t. Others say they hear a “howling” sound from the rear. If you have an LCD panel then you might see the letters “HRS” flashing on it.

It is common for main controller boards on GE refrigerators to fail which lead to a number of issues including the GE refrigerator no longer cooling properly. Calling a repairman to diagnose and fix the problem will likely cost $400-$500.  Fortunately, you can purchase the controller board from amazon for about $135 and swap it yourself in 20 minutes, even if you are not very handy. GE makes it easy to find the right part as most of the older refrigerator main boards, including WR55X10552, WR55X10656, WR55X10335 have all been replaced by the new and improve controller board, WR55X10942.

Here are a few examples of GE Refrigerator issues that were fixed with a new controller board:

“The light inside the freezer and fridge were working, but nothing else was. The refrigerator was not cooling, the water/ice dispenser and the digital displays were not functional. It was like someone turned everything off except the inside lights. Bought this motherboard and was able to install it in a matter of minutes. It literally takes no understanding of electronics to do so.”

“A couple years ago things started going south on me; ice and water dispenser, freezer temperature, funky howling/whining noises… etc, all of which would come and go. Got to a point where the cycling of the compressor ”

“we started noticing temperature fluctuations in the freezer. At first it was minimal then gradually we started noticing large fluctuations. It would be 0 then a few hours later it would be 18. At the end I noticed it as high as 30’s. All this time the fridge part was staying pretty stable. I couldn’t afford to hire a technician to come out so I let it limp along. Eventually we started hearing clicking every few seconds/minutes. Last week it stopped cooling all together.”

Here is a great video on the replacement of the GE refrigerator control board.

While this fixes the GE refrigerator cooling issue for most people, let us know if this worked for you (or not) in the comments below so we can help each other fix these annoying problems!

34 thoughts on “GE Refrigerator is Not Cooling?

  1. Janet

    I have a GE side by side. Model number GSF251GXB WW . last year the frig part was getting too cold everything was freezing. I unplugged it and it seemed to do ok. Well a few weeks ago it happen again. I unplugged no change. The temp just fluctuated . Then it jumped 77 degrees and the freezer warmed up too no matter what temp I set it on. The freezer is freezing again and the frig after about a week and me ordering a new 1 is 56 degrees. I still have it plugged up wishing for a miracle . My new one want be in for another week. Any idea not sure if I should cancel new one

  2. Sean

    Replaced my board two months ago. Fridge worked, but was finicky, and needed WAY more than the 1″ clearance the manual specifies. 6-8″. Now, two months later, it’s doing the same thing it did the first time. No cool, Temps for freezer and fridge just climb. Was 73 yesterday, when I unplugged this hunk of junk, and wheeled it outside for a dump run. Last GE I ever purchase.

    1. r. gunderson

      REwriting this as i input incorrect email.
      GE refrigerator model GSL25JFPA BS

      freezer works fine but refrigerator doesn’t cool at all?

      Any thoughts?

  3. D Duncan

    Had a customer with the clicking but no cooling problem.
    I watched this video. Replaced two capacitors on the board. ( Same two were bad as the ones on the video. Total cost for two capacitors $1 . Solved the cooling issue and also an issue he was having with the water dispenser. Not everyone can do solder but for those who can this will save a lot of money from buying a whole new board when all it needs is a dollar part.
    Good luck !

  4. mark mirkovich

    both my freezer and fridge were running about 10-15 degrees to high (15 for the freezer and 45 for the fridge). I called out a repair guy who told me that the control board and thermostat needed to be replaced. I ordered the parts and did the repair myself, but still the temp has stayed the same. any ideas on how to fix?

  5. Jim DeLisle

    LIghts work, but no cooling or freezing. Front panel not working, but the solenoid for the ice maker will open if turned on.

    Put in a motherboard, nothing changed. Still the same. Model 25 side by side

    What is the next step?

    1. Jim DeLisle

      I purchased a brand new motherboard, this is the second one I am trying. No change. Lights inside, but nothing else functions. No temp setting lights, no lights by dispensers, nada. Very faint clicks from the new board.

      What is the next possible cause?

  6. Cash

    Replaced motherboard today attempting to fix problem of temperature controls going blank, and the fridge not cooling (Freezer kept going though). The water dispenser did not work either. Replacing motherboard fixed the water dispenser, but after a few hours the temperature controls went blank again and the fridge stopped cooling.

    Any recommendations on additional parts to try and replace?

    1. Bob

      Did you find a solution to this? I have the same problem after replacing all 3 thermistors, the defrost sensor, and the motherboard. The display panel goes blank and the fridge side gets warm. The freezer stays cold and the fans and compressor run. If I press any of the 4 buttons, the display will come back on.

      1. Bob

        In case this helps anyone else. If the display go blank and the fridge side gets warm, it might just be the door needs adjusting. If the door drops more than about 3/16 inch, the light switch will intermittently stay on and the mother board will assume the door has been left open and will close the air damper door that lets cold air into the fridge at the top left.

        The freezer may get extra cold when this happens, and the water dispenser line will freeze.

        The door closing cam could be broken or missing or the door might just need adjustment. A simple door adjustment fixed mine after a couple weeks of intermittent problems.

  7. Walsh

    model no gss20gewnbb, water comes out from the bottom. freezer at times doesn’t freeze. Bottom of freezer freezes up, and we have to manually clean by breaking ice. can’t afford a new fridge, what can I do?

    1. Cassidy Post author

      Walsh, this sounds like an issue with the main controller board. I hope you were able to resolve it with a simple controller board replacement!

    2. Balfour

      The ice build up is because of a clogged freezer defroster drain hose. Costs $0 to fix and you just pull the fridge away from the wall, remove the back panel and find the hose going from the freezer to a drain pan beneath the fridge. Squeeze the hose clamps while twisting to release the hose. After taking the hose out, clean and unclog it. Then just put it back in and put the cover panel back. Remove any remaining ice at the bottom of the freezer, and no more should accumulate.

  8. douglas J paige

    model # pss26mswc ss
    replaced the control board – but no change.
    freezer 24-26 deg . fridge 52-55 deg

  9. Chaz

    I have a GE GSH25JSTA SS side by side. Stopped working after a power surge. It had done this a few times before but after awhile it would come on and start working. After awhile it would have a noisy howl sound from the back and then it stopped working after the last power surge. Got a OEM Mobo part # WR55X10942 and swapped it for the old one. Everything worked beautifully like new for about 2 weeks. Now my fridge side just isn’t chilling as it should and I’ve adjusted temp to 9 max setting but no luck. I did notice there doesn’t seem to be any fan / air coming in the fridge. So is this a fan motor to replace or some other switch? Any help is most appreciated.

    1. Stephanie Lingle

      I’m leaving a cell number or I’ll never find the response I’m having the same exact issue were you able to figure out your problem my phone number is 716-939-9920 I know typically I’m able to fix any of these fridges because there is a reset where you can stick a screwdriver in a what looks like a hole at it will tic like the sound on a setting time on a manuel kitchen timer reset’s it and typically kicks right on

  10. Joshua Cummings

    Hey folks new homeowner here attempting to troubleshoot some issues with a GE PFS22SIS French door refrigerator/freezer.

    I noticed the temp have started to swing currently 27 freezer set at -6 and refrigerator at 42 set to 32.
    I have verified the unit is mostly level with a slight pitch to the rear and the seals are good on the unit.
    Also I have cleaned off the coils and verified there is air moving in the unit.
    I powered off the unit and made sure there was no longer any ice on the back of the freezer wall but as soon I got the unit back running the temp never went to an acceptable level.
    I would not think this would be an issue with the thermostat because the temp never gets close to what the unit is set to.

    No funny clicking noises that I can tell either.

    ANY HELP would be greatly appreciated!!!!!

    1. CL

      Hope you got this fixed but it sounds to me like it is the main control board starting to fail. I’d spend the $150 and replace it before the refrigerator stops cooling altogether.

  11. Jeremy S.

    I woke up this morning and my GE refrigerator is not cooling anymore. Feels as warm as room temperature and all my food is going bad. Sure hope this fixes the issue as it has for everyone else!

  12. Pissed Customer

    Controller board changed out twice. Fan replaced as well. This is the 3rd time fridge stopped cooling. Fridge isn’t 4 years old yet. Fridge has all these bells and whistle but it doesn’t have an alarm/warning that the fridge is above a curtain temperature? Never again

  13. Danny

    Have the exact problem. Hundreds of dollars worth of groceries gone to waste and no fix in sight. Naturally, it busted a month after the 5 year warrantee was over. A $1,700 plus warrantee plus tax pile of junk. Never buying another GE fridge or Samsung appliance ever again.

    1. CL

      Sorry to hear, Danny. Hopefully, the GE motherboard replacement did the trick and got you up and going again. I’ve found this to be a quick and relatively inexpensive fix. But I agree, they don’t make them like they used to!

  14. Ian Wozniak

    Have a GE profile model # PGCS1RKZH SS that will not get cold. Cool fan is working but I don’t hear the compressor. Any ideas

  15. Geoffrey Hochenstein

    Replacing the motherboard is often not the problem, but it sure helps this website owner sell parts.


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