Well, mine was! Apparently, this is a fairly common problem for the water dispenser line in the GE and other side-by-side refrigerators to freeze. It seems there is an issue with the insulation inside the door taking on too much moisture so it doesn’t insulate the line well enough to keep it from freezing.
1 . Test to See if it’s Frozen
If you need to check if your line is frozen, simply remove the kick plate off the bottom of the fridge then unhook the water line just under the left door. Simply pull the two blue tabs apart to unhook the line. Place a cup under the line going towards the back of the refrigerator then activate the water dispenser. If water flows then the water line is frozen inside the door. Hook up the water line again and replace the kick plate.
2 . Thaw the Frozen Line
To thaw your line, use this handy IceSurrender Frozen Water Line Tool or the Water Line Buddy simply blow a hair dryer on high heat at the water line, water dispenser control panel and the back (outside) of the door near the water line for about 15 minutes. That thawed it for me but of course, it’ll just freeze again unless you fix the root cause.
3 . Fix the Root Cause
We purchased the water line heater from amazon that installs in about 15 minutes and fixes the issue permanently. Basically, it just clips in the electrical wiring of the control panel then runs a couple of wires up into the water line to keep it from freezing. Ok, a bit of a hack but it sure beats paying $200 for a serviceman to do it!
Let us know below if this worked for you (or not) so we can all help each other fix these annoying refrigerator issues!