Is Your Refrigerator Water Dispenser Line Frozen?

Well, mine was! Apparently it is a fairly common problem for the water dispenser line in the GE side by side refrigerators to freeze. It seems there is an issue with the insulation inside the door taking on too much moisture so it doesn’t insulate the line well enough to keep it from freezing.

If you need to check if your line is frozen, simply remove the kick plate off the bottom of the fridge then unhook the water line just under the left door. Simply pull the two blue tabs apart to unhook the line. Place a cup under the line going towards the back of the refrigerator then activate the water dispenser. If water flows then the water line is frozen inside the door. Hook up the water line again and replace the kick plate.

To thaw your line, use a hair dryer on high heat pointed the water line and back (outside) of the water dispenser control panel for about 15 minutes. That thawed it for me but of course it’ll just freeze again.

Fortunately you can purchase a water line heater from amazon that installs in about 15 minutes and fixes the issue permanently. Sure beats paying $200 for a serviceman to do it!

25 Responses to “Is Your Refrigerator Water Dispenser Line Frozen?”

  1. hugh spiegel January 4, 2015 at 12:37 am #

    I have an lg with a frozen ice maker line. I tried the hair dryer to no avail. any ideas

    • Cassidy January 4, 2015 at 9:47 pm #

      Hugh – I suspect it is frozen but just having a tough time thawing. I recommend trying the water line heater as that will likely do the trick.

      • jeannine April 22, 2016 at 8:38 pm #

        My husband could fix it himself, but i heard this fix can melt the housing and damage the housing on some models. Seems you can’t win. A piece of junk! GE will not help you. They want to send a tech out at your expense to verify it’s frozen. I will never buy GE anything again! If you fix it and there is water or fire damage, your homeowner’s insurance might not cover you.

  2. Marty Levinson January 17, 2015 at 4:05 pm #

    Instructions for installing the WR49X10173 seems not to be applicable.
    Question: The 6 prong plug in our refrigerator is as follows-Black-Red-Blue-X-X-White. The HOT wire is the BLUE wire.
    Which two wire should I use to make the connection?
    The “Blue and Black” or the “Blue and Red”?

    Is the WR49X10173 (It Fits the Refrigerator Perfectly) the incorrect part and if not what is the correct part No#.

    I my research about this issue I have found it’s a common design flaw with GE refrigerators.

    • Fred March 25, 2016 at 9:35 pm #

      I found an inexpensive solution that has been working for me for 6 weeks now. The water line is freezing just behind the dispenser. – I purchased an 8 inch by 10 inch white mailing envelope, the kind that has bubble wrap on the inside and is made of flexible plastic.
      -I also went to Lowes and purchases some 1/4 inch felt insulation / pipe wrap and cut 3 – 10 inch strips and put them inside the envelope.
      -Using a hair dryer I put constant heat in the area behind the water dispenser (freezer side) all the way down to the bottom of the door. After about 20 minutes the water line started to work properly.
      -Using scotch tap roled back on itself I put this on the back side of the plastic envelope (about 6 strips) and taped the envelop to the back of the door panel. On my GE I started at the top of the flat portion directly behind the dispenser. Make sure the door I dry and it should be since you used the hair dryer to thaw out the water line.

      Worked for me……now having said all this I will never buy a GE product a

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  4. Jim in NC April 7, 2015 at 11:31 pm #

    GE PSS26NGPA refrigerator DOES make ice but no WATER in the door dispenser. Removed connector at bottom of freezer door and activated for water to flow. Water DID come from the supply side of then tube. Is line frozen in the door, and if so, how to thaw that line. Replace filter light just came on due to time, but can’t replace filter ’til I can get water thru the line to the water dispenser.

  5. Jim in NC April 7, 2015 at 11:57 pm #

    Is the GE WR49X10173 Water Dispenser Tube Heater a practical fix to frozen water line?

    • Cassidy April 8, 2015 at 2:44 pm #

      Yes, that will fix the frozen line. You may need to defrost it first with a hair dryer or something but once the heater is inserted into the line and connected you shouldn’t have it freeze again.

  6. Jack June 10, 2015 at 5:14 pm #

    I have had my freezer door open for over an hour and using a blowdryer for 15 minutes and still no water. How long should it take to thaw?

    • kisha November 25, 2015 at 4:13 pm #

      Increase the temperature on yor freezer above -1. I had the heater installed a year ago and recently the line is freezing again. Once I did this I have had no problems.

  7. Jack June 10, 2015 at 5:43 pm #

    Everything was thawing so I unloaded the freezer to the back up. left the door open for a while longer and it finally thawed. Now I guess I need that heater.

  8. Kimberly Cruz September 13, 2015 at 12:04 am #

    I am having to replace the water tanks (the previous one froze)in my GE side by side with bottom freezer. I cannot find anything to help me figure out exactly how to install it…. any assistance would be greatly appreciated.

  9. Lasandra Forsberg September 26, 2015 at 12:37 am #

    Great amazing issues here. I am very happy to see your article. Thank you so much and i am looking forward to touch you. Will you please drop me a mail?

  10. Ryan November 26, 2015 at 4:40 am #

    15 mins worked perfectly! Thanks for the help!

  11. Ray Palagy December 14, 2015 at 1:21 am #

    can someone tell me EXACTLY where to point the hairdryer? I’ve used a strong one and a heat gun and have seen sites saying up and down edge of open door and right behind the panel.

    I put in weed wacker line and it can go in about 1 foot before getting stopped so it’s either right behind the panel or somewhere lower. I’ve set the freezer temp on “2” – it can only go “1” to “9”. Very frustrating…have tested behind fridge and water supply is fine and gets to ice maker AND I”ve replaced the valve at bottom back of fridge so it must be freezing. Just want to fix it once before I buy the kit.

  12. John Earl December 24, 2015 at 7:37 am #


    Our GE side by side water line froze up 3 or 4 times about 1 1/2 years ago. I got the heater kit and installed it then. Problem solved……..NOT. It is currently frozen again and has been for about a week and has been frozen up a couple of other times.

    I’m going for the blow dryer trick tomorrow morning. Which seems ridiculous since I have the heater kit already installed !??

  13. james paine January 6, 2016 at 3:59 pm #

    Hi, apparently my water line is frozen on my GE Monogram side by side re fridge.
    I am having no luck with the hair dryer. I temporarily turned my freezer temp. way down to try and thaw the line.
    I want to purchase the GE WR49X10173 Water Dispenser Tube Heater on Amazon but can’t seem to find out if it will work on my model. I have model ZISW36DCA.
    Also, does the heater come with instructions? Thanks for any help.

    • Cassidy January 6, 2016 at 4:10 pm #

      James – I believe it will work on the ZISW36DCA. It is really just a couple wires that attach to the light electrical so nothing complex but it does come with instructions. If it doesn’t work, just send it back to amazon and they will give you a refund.


  14. albert February 1, 2016 at 2:43 am #

    hi i have a hotpoint frig. water line keeps freezing. i have thawed it out like 4 times this week… anyone one know if that heater works for hotpoint side by side frig… or what kind of insulation i should put on the inside door of the freezer..? or any other solution. this is a really good frig and don’t want to get a new one just because of this problem

  15. Josh February 5, 2016 at 1:48 am #

    People please read the full info on those heaters, it states that it will not thaw out the frozen line, it will only work on the water spout tip, do not waste your money

  16. Linda February 9, 2016 at 5:24 pm #

    We have only had our GE refrigerator for a few years.But now that water line is frozen 2 to 3 times a week! Very frustrating! We like to use this feature on or frig.We got so tired of taking everything out of it & putting it in our other freezer.So we leave the door open & block the freezer with pieces of ceiling tile.Should not have to do this with a refrigerator that is only a few years old! Wil never buy another GE!

  17. Brad February 9, 2016 at 10:02 pm #

    I have a GE gsh….. side by side model where the water dispenser line kept freezing up. I purchased and installed the GE WR49X10173 Dispenser Water Tube Heater Kit. It has worked flawlessly for several days now. It worked so well, I installed the same kit on my relative’s GE refrigerator (same model) and it works well.

  18. Steve April 18, 2016 at 10:36 pm #

    I have same problem with our side by side…..not to mention ice maker does not dispense cubes only crushed, three of the plastic shelf brackets broke……………. will never by a GE product again……….its junk

  19. WaterDispenserHeaterInstallVideo June 10, 2016 at 10:33 pm #

    Here is a link to a video installing the heater kit on a GE side by side. it works great.

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